Good questions.
Straight answers.

Choose a home or business request, then add the items, photos, address, access and preferred timing. We review the job and contact you to agree on a quote.

Check the service-area directory and include your ZIP and exact address in the request. The address, travel and route determine availability. A listed city does not guarantee every address or date.

Discuss the access plan with us before pickup. Include entry arrangements and the person authorized to identify what goes. Do not leave access codes in public messages.

Leave them in place for the initial review. Send photos of the items and the path out, including stairs, tight turns and the loading spot.

List every item and describe the contents of boxes or bags. We review the combined scope and any material that needs special handling.

Hazardous chemicals, wet paint, fuel, asbestos, medical waste, explosives and pressurized tanks are outside our standard service. Heavy debris and unusual items need advance review.

Tell us your preferences and the condition of the items. Available options can be discussed before pickup, but a specific destination or donation receipt is not guaranteed.

Include the floor, flights of stairs, elevator reservations and photos of narrow spaces. Access and staffing must be reviewed before acceptance.

Yes. The request form takes no payment and does not reserve a pickup.

Your agreed quote sets out the items, loading, hauling, disposal and any additional work included. Review the complete scope and total before paying.

After quote approval, we send a Square invoice for the full amount. Payment is required before arrival, and your pickup window is confirmed after payment.

The website collects your request. We review the job and arrange your quote, Square invoice and confirmed pickup directly with you.

Keep the request reference shown on the confirmation screen. We review your details and contact you about the quote. For a time-sensitive deadline, call during phone hours.

No. We review the scope and timing before acceptance, and confirm the pickup window after full payment.

Call with your request reference and explain the change. Added items or different access need a revised agreement before extra work.

Cancel before we dispatch for a full refund. After dispatch, we charge only for work you approved that has already been performed and refund the remainder.